Summary: Act as brand ambassador consistently sharing and embodying the aesthetics of alexander wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.
Responsibilities include but are not limited to:
- Able to execute Client Experience Expectations, ensuring brand’s goals are met for every client interaction
- Able to manage client expectations
- Able to learn and adhere to operational processes
- Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
- Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
- Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Operations Supervisor when interacting with merchandise
- Support visual floor moves and maintain visual standards as needed
- Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
- Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately
Qualifications/Skills
- Bachelor’s or relevant degree preferred
- 1-3 years of experience in sales or customer service
- proficiency in a second language other than English is a plus
- excellent communication skills
- knowledgeable on trends and adept with styling
- genuine curiosity to build long term relationship with clients
- excellent storyteller
- strong organizational skills
We are an Equal Opportunity Employer M/D/F/V
